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14-Day Money-Back Guarantee

Refund & Cancellation Policy

We stand behind MAPSCRAPX with a transparent 14-day refund guarantee for all SaaS subscription plans.

1. 14-Day Money-Back Guarantee

At MAPSCRAPX, customer satisfaction is our highest priority. If you purchase any monthly or annual subscription plan (Starter, Pro Scale, or Agency Suite) and find that the Service does not meet your expectations, you are eligible for a 100% full refund within 14 days of your initial purchase.

✨ No-Risk Trial Guarantee:

No hassle, no complex questions. Simply submit a refund request within 14 days of subscribing, and your payment will be refunded to your original payment method.

2. Refund Eligibility Criteria

  • Initial Subscriptions: Full refund within 14 calendar days from the date of first purchase.
  • Subscription Renewals: Renewal charges are eligible for refund if requested within 48 hours of automatic renewal.
  • Credit Add-on Packs: Purchased extra lead credits or AI credit packs are refundable within 14 days if less than 10% of the credits have been consumed.
  • Lifetime Deal (LTD) Licenses: Lifetime deals include a 30-day money-back guarantee.

3. How to Request a Refund

You can request a refund through any of the following convenient methods:

Method A: Dashboard Cancellation

Go to your Billing Settings Page and click "Cancel Subscription & Request Refund".

Method B: Email Support Request

Send an email to support@mapscrapx.com with your account email and order invoice number.

4. Processing & Refund Timeline

Once approved, your refund is processed immediately through our payment partner (PaddleHQ or Bank Transfer).

  • Credit/Debit Cards & PayPal: Refunds appear on your statement within 3 to 5 business days.
  • Direct Wire Transfer: Manual transfers are processed within 24 to 48 business hours.

5. Easy Subscription Cancellation

You may cancel your subscription at any time without penalty. When you cancel, auto-renewal is turned off, and you retain full access to your workspace, tools, and credits until the end of your current billing period.

6. Billing Support Contact

If you have any questions about billing, charge receipts, or refunds, please reach out to our dedicated billing team:

Billing Helpdesk: support@mapscrapx.com / billing@mapscrapx.com

Paddle Merchant Support: https://paddle.net

Response Time: Within 2 to 4 hours on business days.